Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a dialer. Now are the days where […]Read More
Do you remember the last time you called an 800 number and experienced the run around you get when attempting to follow the prompts? Were the menus confusing? Did the speech recognition feature clearly understand your responses? Did you provide the automated system with your account details and had to repeat it again for the […]Read More
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