Month: January 2019

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Call center agents and employees have high rates of burnout, poor […]