We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers. On March 28, 2017, […]
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Hefty recurring software license fees and long term contracts are going the way of the dodo! The traditional software pricing model is soon to be extinct! Over the last two years, I have talked with companies that are so tired of being charged high-priced software license fees for agents/employees who don’t even show up for […]
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