In these times of COVID-19, the ways of contact center operations have been fully shaken up. The new normal is vastly different than the traditional contact center management experience to which most had grown accustomed. So how can contact centers and their employees adapt? How can success be maintained in such a different environment? The […]Read More
Communication is key to good management. In this time of increasing remote workers—both due to COVID-19 and a rising gig economy culture—raising clear, engaging communication is a way to lead your team to effectiveness and better results. So how do leaders and managers, working remotely themselves often, achieve this? Be clear. This can build trust. […]Read More
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