Month: August 2020

8 Benefits of a Cloud-based Contact Center

Did you know? 50% of call centers that don’t use cloud technology reported they would begin using it before 2020 ends in order to have an omnichannel approach to customer service.** To put it simply, antiquated call center tech can’t keep up with COVID-19 and the unique challenges these times have highlighted and compounded. When […]

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Qubicles’ Marlon Williams Named on Miami’s Top 18 Black Entrepreneurs to Watch in 2020

“With protests raging across the country against systemic racism and police brutality, the importance of combating the inequitable conditions facing black people in America is currently under as bright a national spotlight as we’ve seen shone on it in decades,” states Felecia Hatcher in the August 10, 2020 article Driving Growth – Miami’s Black Startup […]

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