Back Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

FREMONT, CA—July 7, 2016— Fenero, a provider of cloud based contact center solutions, has been ranked as one of the 20 Most Promising Contact Center Technology Solution Providers 2016 by CIOReview.

“It is a great honor to announce Feneroas one among the 20 Most Promising Contact Center Technology Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “Fenero’s technologies have proven to be one of the best in the market for its innovative customer services and remarkable transformation in the contact center arena.”

With the rising cost of software licensing, maintenance and support, combined with expensive infrastructure maintenance, the realm of traditional contact center technology is no more a happy hunting ground for organizations and Business Process Outsourcers (BPOs). Legacy contact center software, while increasingly becoming obsolete, is forcing enterprises to re-evaluate their strategic models. “Fenero provides the contact center space cloud solutions and business models that are reliable, scalable, and cost-effective,” says Marlon Williams, Founder and CEO, Fenero.

Key features of Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service IVR, open APIs to integrate with internal / external applications, and its new browser-based Web Phone product powered by WebRTC. “We have created a market-competitive platform with a business model that is disruptive in terms of delivery, capability and cost,” delineates Williams. “We’re proud to be recognized by CIOReview as an up-and-comer in our industry,” assures Williams.

Fenero provides a unique pricing model where the software is offered free of cost and clients pay only for usage of the platform – 2 cents per minute for voice and 2 cents per session for email and chat. Clients can register and receive unlimited, immediate access to the service, which allows any organization to get up and running without paying out of pocket.

About Fenero

Fenero, based in Miami, Florida and founded in 2013, is a software company that provides cloud-based software for contact centers. Its mission is to help companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience by delivering the most affordable, secure, and agile solutions. For more information visit: http://www.fenero.com/

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising Contact Center Technology Solution Providers 2016” in the U.S. and shortlisted the best vendors and consultants. For more info: http://www.cioreview.com

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