Industry Insights

Stay abreast of best practices, new ideas, and the constantly evolving technology space with our Industry Insights blog

Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers.   On March 28, 2017, […]

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Importance of Scalability in the Contact Center

To be a successful Contact Center Manager, you must be able identify and forecast the needs of your campaign/project(s) which at times can be  uncertain.   There are unpredictable spikes in the  contact center that causes longer holder times which can result in negative customer service experiences.  Longer hold times  can also impact sales depending on […]

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How can your contact center save money?

How contact centers can save money with cloud computing… Are you paying more than expected for your support staff every month? Are the hardware and software used daily by your representatives and management team outdated? Are you looking for a way to lower your electric bill each month? If you answered yes, to at least […]

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Fenero Now Accepts Bitcoin

As we continue to disrupt the industry with our software license free business model and award-winning platform, we have added an additional payment option for the convenience of our clients. Fenero now accepts Bitcoin! Bitcoin is a cryptocurrency and worldwide payment system that uses digital cash, and associated with a currency unit like the Dollar […]

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5 Ways to “Wow” Your Customers this Holiday Season

As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up on a car rental or restaurant reservations, hotel accommodations, or purchases from online stores. Regardless of […]

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