Category: Uncategorized

Managing Customer Experience

Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience […]

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers.   On March 28, 2017, […]

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Importance of Training and Development

When Human Resources hires an employee, they understand that a learning curve will be in place based on the employee’s prior experience and/or field of study. Most companies prefer that their candidates have the experience to minimize any delays during the transition period, which is honestly the best route! But have you ever hired an […]

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Press Release: Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer Miami, FL, July 2017 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, welcomed Charles Callari as its new Vice President (VP) of Customer Development in April 2016. Prior to his employment at Fenero, Callari was a former […]

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Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

Fenero’s new Flow Product Honored for Helping Clients Improve the Customer Experience Miami, FL (July, 2017) — Fenero announced today that TMC, a global, integrated media company, has named Fenero Flow as a recipient of the 2017 CRM Excellence Award, presented by CUSTOMER magazine. Fenero Flow gives campaign administrators the ability to create logic-based, dynamic scripts and surveys for […]

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What’s New in Fenero 2.0.6

What’s New in Version 2.0.6 We have been very busy at work adding lots of features and functionality in Fenero for 2017 – many of which were driven by our valued customers! This latest “What’s New” report shares the details of these wonderful updates with you – feel free to login and give them a […]

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