Category: Uncategorized

Managing Customer Experience

Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience […]

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers.   On March 28, 2017, […]

Read More Now Accepts Bitcoin

As we continue to disrupt the industry with our software license free business model and award-winning platform, we have added an additional payment option for the convenience of our clients. now accepts Bitcoin! Bitcoin is a cryptocurrency and worldwide payment system that uses digital cash, and associated with a currency unit like the Dollar […]

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Importance of Training and Development

When Human Resources hires an employee, they understand that a learning curve will be in place based on the employee’s prior experience and/or field of study. Most companies prefer that their candidates have the experience to minimize any delays during the transition period, which is honestly the best route! But have you ever hired an […]

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Press Release: Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer Miami, FL, July 2017 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, welcomed Charles Callari as its new Vice President (VP) of Customer Development in April 2016. Prior to his employment at Fenero, Callari was a former […]

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