If you grow, we grow. That's one of our ideals and why we provide every feature at no additional cost. Only pay if you're actually using it.
No obligation. No credit card required.
Create Scripts for Almost All Interaction Types
Flow is a very easy-to-use drag-and-drop call scripting tool that can meet the needs of all sorts of client interactions.
We eliminate the need to hire programmers to design advanced interaction scripts. Use all Flow scripts as part of or independent of the Fenero platform.
Configure Inbound Queues in a Matter of Minutes
Our ACD Queues feature allows contact centers to handle unlimited incoming calls with ease. With several advanced routing options, Qubicles for Contact Centers has one of the most advanced ACD modules in the market.
Just as all the other components of the platform, this feature comes standard at no additional cost. Only pay for the inbound calls that comes in on those queues.
Powerful Lead Management at Your Fingertips
With Census, you can import an unlimited number of lead lists and contacts for manual, predictive, or agent-assigned outbound calling campaigns.
Support for campaign-specific or system-wide DNC, wireless phone number scrubbing, and TCPA compliance allows you to conduct day-to-day business while remaining compliant.
Click-to-Dial, Manual, and Predictive Options
Our powerful dialing module allows you to run multiple types of outbound campaigns: click-to-dial, traditional manual dials, progressive dialing, and several predictive options.
Flexible APIs also allow you to push leads into our dialers in real-time, add or remove numbers from the DNC, and much more.
Build Simple or Advanced Inbound IVRs
Our system allows you to build very simple or more advanced interactive voice response (IVR) menus. Common press 1 for sales- or press 2 for support-type inbound menus can be setup within minutes.
Did we say this all comes as a standard part of our solution at no additional cost?
Acquire DIDs from Almost Anywhere in the World
You can purchase phone numbers from anywhere in the continental US and Canada. We also provide numbers for most developed countries at extremely affordable prices.
Setting up the inbound routing for purchased DIDs is very simple and comes with advanced options, such as area code filtering.
Support More Than Calls with Live Chat Queues
Your current and prospective customers aren't always willing to talk over the phone. That's why we allow support for more than just phone calls with our live chat feature.
Simply create as many live chat campaigns as needed, upload your button designs, and place it on your website. Any incoming chats will be routed to your agents using our unified interface.
And Lots of Other Features to Run Your Business
Real-time monitoring views, quality assurance and auditing forms, email support, outbound SMS, and a robust reporting module with 30+ advanced reports are auxiliary features that comes out of the box.
Did we say that there are no additional costs for these features?
There's no obligation and no credit card required to get started.