Press Release: Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer

Miami, FL, July 2017 – Fenero, a provider of cloud-based contact center solutions for sales and customer service operations worldwide, welcomed Charles Callari as its new Vice President (VP) of Customer Development in April 2016. Prior to his employment at Fenero, Callari was a former Global VP of Marketing and Strategy at Sykes Enterprises’ Interactive Solutions Group; he brought over 30 years of experience to his role at Fenero.

Through Callari’s hard work, tenacity and determination over the past year, he has proven to be a reliable and trustworthy key player to Fenero’s growth. “Charles exemplifies our company’s highest standards of integrity. He is passionate about our platform and a true team player who consistently develops new strategies that exceed clients’ expectations while growing our business,” says, Marlon Williams, CEO and Founder of Fenero.

Over the past year, Callari helped expand Fenero’s global footprint to onboard clients in 20+ countries and increase its user base to 11,500 users worldwide. The current platform now processes more than one million calls a day and delivers 99.999% uptime. Fenero has been recognized by leading industry publications, winning the Customer Contact Center Technology Award in 2014Communications Solutions Product of the Year Award in 2015Communications Solutions Product of the Year Award 2016, and more recently the 2017 CRM Excellence Award by Customer Magazine.

“I am highly confident that Charles’ new role will allow us to continue to deliver world class customer service to our existing and future clients and, ultimately, put us in the best position to lead the cloud contact center industry,” says Judson Noel, Fenero’s Customer Success Chief.

ABOUT

Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.

Find out more at www.fenero.io

Contact:

Name: Morgan James

Phone: (305) 704-2131

Email: marketing@fenero.com

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