Did you know? 50% of call centers that don’t use cloud technology reported they would begin using it before 2020 ends in order to have an omnichannel approach to customer service.** To put it simply, antiquated call center tech can’t keep up with COVID-19 and the unique challenges these times have highlighted and compounded. When […]Read More
In the cloud-based contact center software vendor world, there are quite a bit of options. Did you know that based on user ratings by Gartner, Qubicles ranks higher than Five9 in Features & Functionality, Value for Money, and Ease of Use? A few of Qubicles’ reviews include: “The software is very easy to use. […]Continue reading
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