Did you know? 50% of call centers that don’t use cloud technology reported they would begin using it before 2020 ends in order to have an omnichannel approach to customer service.** To put it simply, antiquated call center tech can’t keep up with COVID-19 and the unique challenges these times have highlighted and compounded. When […]Read More
In the cloud-based contact center software vendor world, there are quite a bit of options. Did you know that based on user ratings by Gartner, Qubicles ranks higher than Five9 in Features & Functionality, Value for Money, and Ease of Use? A few of Qubicles’ reviews include: “The software is very easy to use. […]Continue reading
In these times of COVID-19, the ways of contact center operations have been fully shaken up. The new normal is vastly different than the traditional contact center management experience to which most had grown accustomed. So how can contact centers and their employees adapt? How can success be maintained in such a different environment? The […]Read More
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