In these times of COVID-19, the ways of contact center operations have been fully shaken up. The new normal is vastly different than the traditional contact center management experience to which most had grown accustomed. So how can contact centers and their employees adapt? How can success be maintained in such a different environment? The […]Read More
Communication is key to good management. In this time of increasing remote workers—both due to COVID-19 and a rising gig economy culture—raising clear, engaging communication is a way to lead your team to effectiveness and better results. So how do leaders and managers, working remotely themselves often, achieve this? Be clear. This can build trust. […]Read More
COVID-19 has changed how organizations work significantly. Business operations need to continue regardless of uncertainty in our current climate. Remote working is quickly becoming the new normal with some companies going to a permanent “remote-first” model such as Twitter, Slack, Shopify, Facebook, Coinbase and Square. The traditional contact center in-office may not be a valid […]Read More
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