Communication is key to good management. In this time of increasing remote workers—both due to COVID-19 and a rising gig economy culture—raising clear, engaging communication is a way to lead your team to effectiveness and better results. So how do leaders and managers, working remotely themselves often, achieve this? Be clear. This can build trust. […]Read More
In the Contact Center Industry, recruitment is the most important factor to be successful but can be the most demanding process. Due to this demand, many companies hire just to fill the openings but don’t necessarily fill these slots with the candidates with the best experience to match the profile needed to ensure customer satisfaction. […]Read More
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