Communication is key to good management. In this time of increasing remote workers—both due to COVID-19 and a rising gig economy culture—raising clear, engaging communication is a way to lead your team to effectiveness and better results. So how do leaders and managers, working remotely themselves often, achieve this? Be clear. This can build trust. […]Read More
Matt McConnell There are many different ways to define “customer experience.” While some companies use the term synonymously with customer service, others define the customer experience based on a singular encounter with a customer or a general summary of how customers feel about their company and brand overall. The truth is that the customer experience […]Read More
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