National Customer Service Week is celebrated annually during a full week in October. Companies around the globe raise awareness of this initative by incorporating activities to build morale for their employees and perks for their customers. During this time, contact centers takes this exciting week to a different level! From themed dress up days to award ceremonies to recognize their hard-working customer service representatives that have performed over and beyond the call of duty to satisfy their customers.
An American Psychological Association (APA) study found that 93 percent of employees who felt valued by their employers said that they were motivated to do their best at work. In addition, their intention to look for a new job within the next year was significantly lower than those who did not feel valued (21% versus 50% respectively).
We all agree that it’s important to create this culture of appreciation consistently throughout the year but Customer Service Week, is the best time to kick up into gear as we prepare for the upcoming holiday season.
Here are some activities you can incorporate that your employees would LOVE:
- Share the green – Acknowledge your team with cash and/or gift cards. Employees will associate the rewards as an act of appreciation as it’s an add on from their typical salary.
- Give Recognition – Say Thank You – This small token is inexpensive and will let your employees know how their contribution helps the team. Purchase certificate paper and print away!
- Breakfast or Lunch on You – Donuts and coffee to start the day or even pizza for lunch will build the morale tremendously and show your employees you care.
As we celebrate Customer Service Week, we would love to show you how Fenero can help provide world-class customer service on every call.
Source – American Psychological Association’s Stress in the Workplace Survey, 2012
Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.